Our Services

EMS Physio understands the needs and importance of having electrotherapy equipment that operates consistently, efficiently, and effectively and has provided service and support across the UK since 1924.

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All EMS Physio products are designed, manufactured, and tested in the UK, at our purpose-built factory in Oxfordshire.

 

We offer an efficient service and repair option from within our factory and have a team of Field Service Engineers operating across the UK. Our Test and Service Engineers have more than 100 years of combined experience of EMS Physio products and backed up by an extensive range of spares and technical support, we can offer the most appropriate and cost-effective after-sales service.

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Quality
EMS Physio takes great pride in our certification to ISO 9001 & ISO 13485 for the design, manufacture, test and service of electrotherapy devices. Few service providers can offer the same impressive credentials.

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Test Equipment
Our Service Engineers are all fully trained and will visit your premises equipped with all the knowledge and unique test and calibration equipment required to maintain your EMS Physio equipment. They also have full access to documentation, software, and updates essential for your EMS Physio equipment.

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Stock Availability
Stocks of spares are held for all current products and also many older products. Current products are held in stock ready for same-day despatch, and a repair and exchange stock of older products is maintained for a temporary loan, to ensure that we can meet your needs.

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Options
We can offer a planned maintenance contract for single or multiple sites. Our Field Service Engineer will visit your premises at a mutually agreed time and date that is convenient for you. Alternatively, the equipment can be returned to our factory for service and repair. Turnaround time is typically less than 4 working days and can be scheduled to meet your needs. This option may be particularly cost-effective when the number of items is low.

“If we cannot fix it on site we will take your unit away, box it, send it to the factory, and return it for you. Flexible, reliable, and most of all helpful!”

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If you are based at an  NHS facility and you are not sure where your equipment is and what is working we have an exclusive  AUDIT & SERVICE package. We take the leg work out of sourcing the location, serial numbers, name, and condition of your electrotherapy units, scanners, exercise equipment, and more.

Fixed Costs

All of our service quotations are inclusive of all travel and consumable parts. Minor repairs may be carried out at the time of the service for no additional cost. In the unlikely event that an item of equipment needs to be removed from the site for repair, a separate quote will be provided.

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“Save money on costly breakdowns by ensuring your equipment is in tip top working condition.”

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Contact Us
If you would like to find out a little more about our after-sales service or would like to discuss your particular requirements, please contact our service department and we will be happy to provide a firm quote based upon the number and type of equipment that you have. A full-Service Policy will be provided with all quotes or alternatively, is available upon request.